Política de reembolso

AuraQuake Merch Return and Refund Policy

At AuraQuake Merch, customer satisfaction is our priority. We understand that sometimes issues may arise with your order, and we’re here to help. Please review our return and refund policy below:

1. Order Errors by Customer If you ordered the wrong size, color, or made an error in the shipping address, you may return the product to us. Once we receive the item, you can place a new manual order with the correct details. Please note that customers are responsible for any costs associated with returning items due to customer errors.

2. Vendor Errors If there is a mistake with your order due to our vendor, such as an incorrect item or defect, we will resend the correct product at no additional cost to you. Simply contact us with details about the issue, and we will arrange for the replacement.

3. Returns and Monitoring AuraQuake Merch does not receive alerts when packages are returned to our vendor. Therefore, we encourage customers to check the status of their orders regularly. You can monitor your order status by contacting our customer service team or checking your account on our website.

4. Refunds Refunds may be issued under certain circumstances, such as if an item is no longer available for reshipment or due to vendor error. Please contact our customer service team for refund inquiries.

Contact Us If you have any questions or need further assistance, please reach out to us at orders@auraquake.com.